FREE SHIPPING FOR ORDERS FROM CANADA $150+ | INTERNATIONAL $200+ Questions? Email Us
0

Your Cart is Empty

Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at contact@searchandrescuedenim.com

GENERAL

We have done our best to make it a simple as possible to get the apron that will best suit your needs. We recommend starting by looking at the aprons within the industry category that most relates to you (such as hairstylist, barber, bartender or tattoo artist) and then choosing an apron based on functionality.

  • Our split leg aprons are great for people that often work sitting down (such as tattoo artists, painters and sculptors).
  • Our canvas aprons are great for anyone that needs a breathable, durable and functional apron.
  • Our vinyl aprons are the most waterproof and wipeable, great for hair colourists, tattoo artists and anyone that gets messy and wants to protect their clothes.
  • Our bleach proof aprons were designed for hairstylists, but will work great for anyone that wants a lightweight, breathable and fade resistant apron.
  • Our leather aprons are stylish, extra durable, and work for a range of industries, from cocktail bars to machine shops. 

The style of apron you select may determine what size you should buy (our split leg aprons should be bought specifically for your height, while our classic flat front aprons can be selected by how far down you want the apron to go on your body. Please see  our size chart to choose the size that works best for you. 

The easiest way is right here on this website! You can order a standard or custom apron here.  To shop in person, check us out on Granville Island in Vancouver, BC, Canada at 1359 Cartwright Street. 

All of our aprons are handmade in our Vancouver, BC, Canada production studio by our team of 10 seamstresses and leather workers. 

PAYMENTS

We accept all major credit cards such as:

Visa

Mastercard

American Express

Discover

UnionPay

We also accept GooglePay, PayPal, and Sezzle 

Promotional codes can't be combined with each other at this time, but you can still receive free shipping if your order is over $250 after a discount code is applied. If you’re paying with a gift card, you can still use an applicable promotional code. 

Unfortunately, our system is not able to support that at this time.

Not a problem! Just shoot us a message to  contact@searchandrescuedenim.com with the code you have, and we can apply it as a refund. 

Good news! You no longer have to wait until your next paycheque to get your hands on a brand new S&R apron!

We’ve partnered with Sezzle, a third party payment plan platform, to offer customers the ability to break down their purchase into interest-free instalments. As little as 25% is due at the time of the purchase, with the remaining amount spread out over equal instalments (typically three), each two weeks apart. Sezzle is completely secure and only available for Canadian customers at this time.

Once you’re ready to check out, select Sezzle as a payment method. This will forward to you to their webpage where you can complete the process.

You will be notified at checkout what sort of payment plan you’re approved for, including how much is due upfront and when the next payments will be. You'll be charged the first instalment amount the day that you place your order, and the rest will be automatically scheduled. Don't worry - they send you text and email reminders, so there aren't any surprises!

Late Fees

Keep in mind that while Sezzle doesn't have any extra fees, they might charge a $5 fee for late payments. That said, the first late instalment is generally free and you only have to pay the extra fee on any late payments after that. Also helpful to know, is that said late fee can be waived if an instalment is paid within 24 hours of the date it was due.

Have more questions? Here are some helpful Sezzle links below:

Customer Portal
https://dashboard.sezzle.com/customer/login/

FAQ Center
https://help.sezzle.com/shopper-basics

Contact Center
https://help.sezzle.com/contact-us 

Once your apron has arrived back at our studio, and has been inspected and approved, we will issue your refund right away.

We will process this back onto your original payment method, as we’re unable to refund on any other platform than the one you entered during check out.

Keep in mind that it can take your financial institution 7-14 business days to post this back onto your online banking statement.

Returns/Exchange must be made within 90 days of date of purchase. 

*For more information about returns, search for the returns section of this FAQ page! 

SHIPPING AND TRACKING

Typically of standard aprons are made in 1-3 weeks, and custom aprons in approximately 3 weeks. If you need an order expedited for a special occasion, let us know and we’ll do our best to accommodate. 

We are happy to ship to the following countries: Argentina, Australia, Austria, Belgium, Bermuda, Brazil, Canada, China, Croatia, Czech Republic, Denmark, Fiji, Finland, France, Germany, Greece, Hungary, Iceland, India, Ireland, Israel, Italy, Japan, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Qatar, Romania, Russia, Singapore, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Turkey, United Kingdom and the United States. If your country is not on this list, please  contact us and we will see what we can do. 

Shipping is calculated at checkout and is based on the number of aprons ordered, and the shipping service selected. For orders over $250 we offer free standard shipping world wide. Please note that wholesale discounted orders are not subject to free shipping 

Shipping times will be based on the service selected, with DHL being the fastest option, typically 1-5 business days world wide.  Please note that all shipping times stated at checkout are excluding the production time of the apron. 

All orders are produced at our Vancouver, BC, Canada location and then picked up by the shipping service you selected at checkout. Once your package is on route, you will automatically be sent your tracking number by email. If you did not receive a tracking number, it’s usually because there was a typo in the email provided at checkout. Please shoot us an email to  contact@searchandrescuedenim.com and we would be happy to retrieve your tracking number for you. 

We offer express shipping through DHL Express Worldwide which can be selected at checkout. 

Once your package is on route, you will automatically be sent a tracking number by email. If you did not receive a tracking number, it’s usually because there was a typo in the email provided at checkout. Please shoot us an email to  contact@searchandrescuedenim.com and we would be happy to retrieve your tracking number for you. Please note that Small Packet Air will not have a tracking number.

We offer free shipping for orders in Canada over $150 CAD and International orders (including USA) over $200 CAD. Orders qualifying for free shipping in Canada will be sent via Canada Post Expedited Parcel. International orders that qualify for free shipping will be sent via Canada Post Tracked Packet. 

CUSTOM APRONS

Custom aprons typically take approximately 3 weeks for production, give or take a few days depending on if it needs embroidery as well. For orders of multiple custom aprons, we’re happy to provide an estimated production time. If you need an order expedited for a special occasion, let us know and we’ll do our best to accommodate. 

Custom aprons are a final sale, but your satisfaction with the apron is what’s most important to us. If something isn’t right with your custom apron, or doesn’t work for you, please send us an email to  contact@searchandrescuedenim.com and we’ll do our best to resolve it for you.  

If something isn’t right with your custom apron, doesn’t work for you or isn’t how you thought it would be, please shoot us an email to  contact@searchandrescuedenim.com and we’ll do our best to resolve it for you. 

We offer the same wholesale discounts on our custom aprons as we do on our standard aprons, with the exclusion of full-leather aprons (the entire apron body in leather) which we offer a different set of discount levels. For a quote on multiple custom aprons, you can order through our online custom apron builder ( www.searchandrescueapron.com) or shoot us an email to contact@searchandrescuedenim.com.

Absolutely! If we don’t have your logo on file, shoot us an email. New logos will need to be digitized for embroidery which is a one-time fee based on the size of the logo (typically $20-$50 depending on the size of the logo). Pricing for the actual embroidery is based on the size of the logo and the number of aprons being embroidered. 

Please note that for embroidery going on a standard apron, it can not go on top of a pocket, as the embroidery would stitch the pocket closed. If you would like a logo on a pocket, we suggest using our apron customizer to build an apron from scratch. 

PRODUCT QUESTIONS

All of our aprons that do not have leather straps or pockets are 100% vegan. Our “vegan leather” is a polyurethane vinyl and does not contain any animal products. 

Absolutely! Maybe you want a custom liner fabric, or maybe a special vinyl or leather that we don’t have in stock. Let us know by email what you’re hoping to use, and we can let you know if the material will work, and what the price of your apron would be.

All of our aprons are made by our team in our Vancouver studio. From design to cutting, sewing, leatherwork and embroidery, all of it is done in-house. This means that we can offer an apron that’s more customizable than anyone else, but it does mean that it takes a few weeks for aprons to be made before shipping. Typically of standard aprons are made in approximately 1-3 weeks and custom aprons in approximately 3 weeks. If you need an order expedited for a special occasion, let us know and we’ll do our best to accommodate. 

 Our bleach proof denim is 100% cotton and woven in a fabric mill just like any other denim. What makes ours special is the unique black dye that we use that is not affected by peroxide or chlorine bleach (100% effective against peroxide bleach, and about 98% effective with chlorine bleach). There’s no plastic or wax coatings with this fabric, which means it’s soft and breathable while still being bleach resistant. 

APRON CARE

For our fabric aprons, we recommend a cold water wash, hang dry or tumble dry on low, and iron if needed. 

One side is a soft, completely non-porous and wipe-able vinyl which can be sprayed down and sterilized with a spray cleaner or soap and water.  If you would like to fully wash it to clean the denim twill liner, you can wash it by hand in cool water and hang it to dry. 

Our leather aprons are made from a soft and supple cow hide. They can be spot cleaned with a damp cloth. For a more thorough cleaning, we recommended dry cleaning. 

A long time! It’s rare that we have customers report they’ve actually worn out their apron, and are usually buying another one just to add to their collection. 

If there is any defect with your apron in the first year it’s fully covered by us under warranty (including shipping). We will repair apron defects whenever possible before considering replacement of an apron. After the first year we offer lifetime free repairs (excluding shipping costs), so if anything wears out or you manage to damage your apron, feel free to send it back to us for a complimentary repair.

To initiate a repair, please email contact@searchandrescuedenim.com with a description and photo of the defect or damage.

If there is any defect with your apron in the first year it’s fully covered by us under warranty (including shipping). We will repair apron defects whenever possible before considering replacement of an apron. After the first year we offer lifetime free repairs (excluding shipping costs), so if anything wears out or you manage to damage your apron, feel free to send it back to us for a complimentary repair.

To initiate a repair, please email contact@searchandrescuedenim.com with a description and photo of the defect or damage.

RETURNS AND EXCHANGES

We offer free returns in North America! (Canada & the USA). If you are unhappy with any aspect of your standard apron, we will take it back (unused) for exchange or refund. 

We are sorry, but we do not provide refunds or exchanges for custom aprons and aprons with embroidery. However, your satisfaction with the apron is what's most important to us. If something isn't right with your custom apron, or doesn't work for you, please send us an email at contact@searchandrescuedenim.com and we'll do our best to resolve it for you.  

Returns/Exchange must be made within 90 days of date of purchase. 

Gift cards can only be refunded to the original purchaser via the original payment method used. 

Return Instructions:

Returns/Exchange must be made within 90 days of date of purchase. 

  • package your item in a secure mailing envelope or box 
  • ship the item using your country's standard postal service (see below*) 
  • mark the package as a return if filling out a customs form
  • ship item to:

Search & Rescue Denim Co. 
100-1359 Cartwright St.
Vancouver BC
V6H 3R7 Canada

  • email  contact@searchandrescuedenim.com with your tracking number so that we know to expect the package. If doing an exchange, please let us know what you would like to exchange your current apron for.
  • once the item is received at our shop, we can process the refund or prepare your new item for exchange.

*Please note that we will not accept returned merchandise sent via UPS or FedEx due to brokerage fees. We recommend using your country's standard postal service (Canada Post, USPS etc) or DHL.  

Once your apron has arrived back at our studio, and has been inspected and approved, we will issue your refund right away.

We will process this back onto your original payment method, as we’re unable to refund on any other platform than the one you entered during check out.

Keep in mind that it can take your financial institution 7-14 business days to post this back onto your online banking statement.

*For more information about returns, search for the returns section of this FAQ page! 

No worries! Just shoot us an email to  contact@searchandresucedenim.com and we can process the cancellation and refund your order. If you’d like to cancel a custom apron order or an order with embroidery, please let us know as soon as possible so we can stop the order before it goes into production (usually in 2-3 days from ordering).

If there is any defect with your apron in the first year it’s fully covered by us under warranty (including shipping). We will repair apron defects whenever possible before considering replacement of an apron. After the first year we offer lifetime free repairs (excluding shipping costs), so if anything wears out or you manage to damage your apron, feel free to send it back to us for a complimentary repair. 

To initiate a repair, please email contact@searchandrescuedenim.com with a description and photo of the defect or damage. 

Subscribe