Free Shipping In Canada & USA On Orders Over $150 || Free Text Embroidery On All Apron Orders

Free Shipping In Canada & USA On Orders Over $150 || Free Text Embroidery On All Apron Orders

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Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at contact@searchandrescuedenim.com

GENERAL

We have done our best to make it a simple as possible to get the apron that will best suit your needs. We recommend starting by looking at the aprons within the industry category that most relates to you (such as hairstylist, barber, bartender or tattoo artist) and then choosing an apron based on functionality.

  • Our split leg aprons are great for people that often work sitting down (such as tattoo artists, painters and sculptors).
  • Our canvas aprons are great for anyone that needs a breathable, durable and functional apron.
  • Our vinyl aprons are the most waterproof and wipeable, great for hair colourists, tattoo artists and anyone that gets messy and wants to protect their clothes.
  • Our bleach proof aprons were designed for hairstylists, but will work great for anyone that wants a lightweight, breathable and fade resistant apron.
  • Our leather aprons are stylish, extra durable, and work for a range of industries, from cocktail bars to machine shops. 

The style of apron you select may determine what size you should buy (our split leg aprons should be bought specifically for your height, while our classic flat front aprons can be selected by how far down you want the apron to go on your body. Please see our size chart to choose the size that works best for you. 

The easiest way is right here on this website! You can order a standard or custom apron here.  To shop in person, check us out on Granville Island in Vancouver, BC, Canada at 1359 Cartwright Street. 

All of our aprons are handmade in our Vancouver, BC, Canada production studio by our team of 10 seamstresses and leather workers. 

PAYMENTS

We accept all major credit cards such as:

Visa

Mastercard

American Express

Discover

UnionPay

We also accept ShopPay, GooglePay, PayPal, and AfterPay. 

Promotional codes cannot be combined (with another promo code or with a promotional offer), but you can still receive free shipping if your order subtotal is over $150 CAD (shipping within Canada) or $250.00 CAD (for international orders including USA)* after a discount code is applied. If you’re paying with a gift card, you can still use an applicable promotional code. 

*apron and apron accessories only. Towels are exempt from free shipping.

Unfortunately, our system is not able to support that at this time.

Not a problem! Just shoot us a message to contact@searchandrescuedenim.com with the code you have, and we can apply it as a refund. 

Good news! You no longer have to wait until your next paycheque to get your hands on a brand new S&R apron!

We’ve partnered with Sezzle, a third party payment plan platform, to offer customers the ability to break down their purchase into interest-free instalments. As little as 25% is due at the time of the purchase, with the remaining amount spread out over equal instalments (typically three), each two weeks apart. Sezzle is completely secure and only available for Canadian customers at this time.

Once you’re ready to check out, select Sezzle as a payment method. This will forward to you to their webpage where you can complete the process.

You will be notified at checkout what sort of payment plan you’re approved for, including how much is due upfront and when the next payments will be. You'll be charged the first instalment amount the day that you place your order, and the rest will be automatically scheduled. Don't worry - they send you text and email reminders, so there aren't any surprises!

Late Fees

Keep in mind that while Sezzle doesn't have any extra fees, they might charge a $5 fee for late payments. That said, the first late instalment is generally free and you only have to pay the extra fee on any late payments after that. Also helpful to know, is that said late fee can be waived if an instalment is paid within 24 hours of the date it was due.

Have more questions? Here are some helpful Sezzle links below:

Customer Portal
https://dashboard.sezzle.com/customer/login/

FAQ Center
https://help.sezzle.com/shopper-basics

Contact Center
https://help.sezzle.com/contact-us 

Returns/Exchange must be made within 90 days of date of purchase. 

Once your apron has arrived back at our studio, and has been inspected and approved, we will issue your refund right away.

We will process this back onto your original payment method, as we’re unable to refund on any other platform than the one you entered during check out.

Keep in mind that it can take your financial institution 7-14 business days to post this back onto your online banking statement.

Please note that we are not responsible for and will not reimburse for any import, brokerage, or customs fees and taxes. 

For more information about returns, search for the returns section of this FAQ page! 

You can shop our website in your preferred currency. However, as we are located in Canada, our checkout is in CAD. The amount charged at checkout is the exchange amount you would have seen in your preferred currency based on the current exchange rate. Your credit card provider, bank or Paypal will take care of the conversion for you.

SHIPPING AND TRACKING

Aprons are often made when ordered. Please view our current production times. Thank you for your patience!

We are happy to ship to the following countries/locations: Argentina, Australia, Austria, Belgium, Bermuda, Brazil, Canada, Cayman Islands, China, Croatia, Czech Republic, Denmark, England, Fiji, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, India, Ireland, Italy, Japan, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mexico, Netherlands, New Zealand, North Ireland, Norway, Poland, Portugal, Qatar, Romania, Saudi Arabia, Scotland, Singapore, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Turkey, and the United States. If your country is not on this list, please contact us and we will see what we can do. 

Please note that we are not responsible for any import, brokerage, or customs fees and taxes for international orders. 

Shipping is calculated at checkout and is based on the number of aprons ordered, and the shipping service selected. Canadian orders over $150.00 CAD are eligible for free standard shipping, and International orders over $250.00 CAD will have a free upgrade from basic shipping to DHL*. Please note that wholesale discounted orders are not subject to free shipping. Towels orders do not quality for free shipping.

Please note that we are not responsible for any import, brokerage, or customs fees and taxes for international orders. 

*excluding promo discounts and taxes.

Shipping times will be based on the service selected. DHL is our the fastest option for USA and International orders (typically 1-5 business days world wide). Canada Post Priority is the fastest option for orders being shipped within Canada. Please note that all shipping times stated at checkout are excluding the production time of the apron. 

All orders are produced at our Vancouver, BC, Canada location and then picked up by the shipping service you selected at checkout. Once your package is on route, you will automatically be sent your tracking number by email. If you did not receive a tracking number, it’s usually because there was a typo in the email provided at checkout. Please shoot us an email to contact@searchandrescuedenim.com and we would be happy to retrieve your tracking number for you. 

We offer express shipping through DHL Express Worldwide which can be selected at checkout.

Once your package is on route, you will automatically be sent a tracking number by email. If you did not receive a tracking number, it’s usually because there was a typo in the email provided at checkout. Please shoot us an email to contact@searchandrescuedenim.com and we would be happy to retrieve your tracking number for you. Please note that Small Packet Air will not have a tracking number.  

We offer the following service for Free Shipping:

  • orders in Canada over $150 CAD - shipped via Canada Post Expedited Parcel
  • orders to the USA over $150 CAD - shipped via Canada Post Tracked Packet

Amounts listed above must be met after the application of promo codes and any other discounts. Please note that towel orders do not qualify for free shipping.

Please note that we are not responsible for any import, brokerage, or customs fees and taxes for international orders.

We will ship your apron in the time estimated following production. If there is a delay, we will let you know. Search and Rescue Denim Co. is not responsible for packages delayed by shipping carriers. 

If suspect that your package has been lost in transit, please check your tracking information (if available) to see if you can locate your package. If a package is undeliverable, postal services sometimes hold parcels at your local post office for pickup. If you are still unable to locate your package, please send an email to contact@searchandrecuedenim.com and include your order number and tracking number (if available). 

Please note that we will not refund orders that are lost or stolen in transit. Please contact us and we will help you out.

CUSTOM APRONS

Custom aprons are made when ordered. Please view our current production times. Thank you for your patience!

Custom aprons are a final sale, but your satisfaction with the apron is what’s most important to us. If something isn’t right with your custom apron, or doesn’t work for you, please send us an email to contact@searchandrescuedenim.com and we’ll do our best to resolve it for you.  

If something isn’t right with your custom apron, doesn’t work for you or isn’t how you thought it would be, please shoot us an email to contact@searchandrescuedenim.com and we’ll do our best to resolve it for you. 

We offer the same wholesale discounts on our custom aprons as we do on our standard aprons, with the exclusion of full-leather aprons (the entire apron body in leather) which we offer a different set of discount levels. For a quote on multiple custom aprons, you can order through our online custom apron builder (www.searchandrescueapron.com) or shoot us an email to contact@searchandrescuedenim.com.

Absolutely! Please use our Logo Embroidery Request Form and we can send you a quote for embroidery costs. If ordering a custom apron using our Custom Apron Builder, you can add your logo to the apron during that process.

Please note that embroidery fees are exempted from sales and promo codes. 

PRODUCT QUESTIONS

All of our aprons that do not have leather straps or pockets are 100% vegan. Our “vegan leather” is a polyurethane vinyl and does not contain any animal products. 

Absolutely! Maybe you want a custom liner fabric, or maybe a special vinyl or leather that we don’t have in stock. Let us know by email what you’re hoping to use, and we can let you know if the material will work, and what the price of your apron would be.

All of our aprons are made by our team in our Vancouver studio. From design to cutting, sewing, leatherwork and embroidery, all of it is done in-house. This means that we can offer an apron that’s more customizable than anyone else, but it does mean that it takes a few weeks for aprons to be made before shipping. Typically of standard aprons are made in approximately 1-3 weeks and custom aprons in approximately 3 weeks. If you need an order expedited for a special occasion, let us know and we’ll do our best to accommodate. 

Our bleach-proof denim is 100% cotton and woven in a fabric mill just like any other denim. What makes ours special is the unique black dye that we use that is not affected by peroxide or chlorine bleach (100% effective against peroxide bleach, and about 98% effective with chlorine bleach). There is no plastic or wax coatings with this fabric, which means it is soft and breathable while still being bleach resistant. 

While peroxides will not stain our bleach-proof denim, if bleach is left on the apron for extended periods of time without washing, holes may eventually form. Please make sure to wash your apron regularly to prevent peroxides from sitting on the denim for extended periods of time. 

APRON CARE

To minimize apron shrinkage and fading of your denim apron, we recommend hanging it to dry or machine drying on low heat. The apron can be ironed at medium heat if needed. 

If your apron is blue it has been coloured with traditional indigo dye. Like a new pair of indigo dyed jeans, the colour can transfer from the denim. We recommend pre-washing your apron body in cold water to remove excess dye. You can also add a cup of white vinegar during the rinse cycle. The vinegar will help seal the dye within the fabric and at least lessen the amount in which the indigo dye can bleed or stain other fabrics.

For bleach-proof denims, please see our FAQ How do I clean my bleach-proof apron?

 

One side is a soft, completely non-porous and wipe-able vinyl which can be sprayed down and sterilized with a spray cleaner or soap and water.  If you would like to fully wash it to clean the denim twill liner, you can wash it by hand in cool water and hang it to dry. 

Our leather aprons are made from a soft and supple cow hide. They can be spot cleaned with a damp cloth. For a more thorough cleaning, we recommended dry cleaning. 

A long time! It’s rare that we have customers report they’ve actually worn out their apron, and are usually buying another one just to add to their collection. 

If there is any defect with your apron in the first year it’s fully covered by us under warranty (including shipping). We will repair apron defects whenever possible before considering replacement of an apron. Please see FAQ - Can I get my apron repaired? for further details. 

If there is any defect with your apron in the first year it’s fully covered by us under warranty (including shipping). We will repair apron defects whenever possible before considering replacement of an apron. After the first year we offer free repairs (excluding shipping costs). To initiate a repair, please email contact@searchandrescuedenim.com with a description and photo of the defect or damage.

Please note:

  • fabics can fade over time with wash and wear and this is not considered a defect of the fabric. We are unable to re-dye fabrics or remove stains.
  • discolouration of hardware is considered aging and not a defect of the apron. 

 

While peroxides will not stain our bleach-proof denim, if bleach is left on the apron for extended periods of time without washing, holes may eventually form. Please make sure to wash your apron regularly to prevent peroxides from sitting on the denim for extended periods of time. We recommend a cold water wash, hang dry or tumble dry on low, and iron if needed.

For our canvas aprons, we recommend a cold water wash, hang dry or tumble dry on low, and iron on medium if needed. 

 

RETURNS AND EXCHANGES

Returns/Exchange must be made within 90 days of date of purchase. 

We do not provide refunds or exchanges for custom aprons and aprons with embroidery. However, your satisfaction with the apron is what's most important to us. If something isn't right with your custom apron, or doesn't work for you, please send us an email at contact@searchandrescuedenim.com and we'll do our best to resolve it for you.  

Please note that we are not responsible for and will not reimburse for any import, brokerage, or customs fees and taxes. 

Gift cards can only be refunded to the original purchaser via the original payment method used.

Return Instructions:

Returns/Exchange must be made within 90 days of date of purchase. 

  • package your item in a secure mailing envelope or box 
  • ship the item using your country's standard postal service (see below*) 
  • if shipping from outside of Canada, please mark the package as “Return” to avoid customs charges 
  • mark the package as a return if filling out a customs form
  • ship item to:

Search & Rescue Denim Co. 
100-1359 Cartwright St.
Vancouver BC
V6H 3R7 Canada

  • email contact@searchandrescuedenim.com with your tracking number so that we know to expect the package. If doing an exchange, please let us know what you would like to exchange your current apron for.
  • once the item is received at our shop, we can process the refund or prepare your new item for exchange.

*Please note that we will not accept returned merchandise sent via UPS or FedEx due to brokerage fees. We recommend using your country's standard postal service (Canada Post, USPS etc) or DHL.  

Once your item has arrived back at our studio, and has been inspected and approved, we will issue your refund right away. Funds will be returned to the original payment method. Please keep in mind that it can take your financial institution 7-14 business days to post this back onto your online banking statement. Please note that we are not responsible for and will not reimburse for any import, brokerage, or customs fees and taxes. For more information about returns, please search for the returns section of this FAQ page.

Please email us at contact@searchandrescuedenim.com and we can process the cancellation and refund your order. If you’d like to cancel a custom apron order or an order with embroidery, please let us know as soon as possible so we can stop the order before it goes into production (usually in 2-3 days from ordering).

If there is any defect with your apron in the first year it’s fully covered by us under warranty (including shipping). We will repair apron defects whenever possible before considering replacement of an apron. After the first year we offer free repairs (excluding shipping costs). To initiate a repair, please email contact@searchandrescuedenim.com with a description and photo of the defect or damage. Please note that we are unable to re-dye or remove stains. 

Embroidered aprons (text or logo) are not eligible for return or exchange as the the embroidery is not removable and the apron would not be resaleable.